Call to enquire on 0131 622 2880

The terms and conditions detailed below apply to all bedroom bookings made with No.1 Apartments, whether via website, direct with apartment/ central reservations or through an agent.

Conditions of offer: Book directly online and receive a bottle of Prosecco in your room for arrival:

This offer is only available on bookings made from 15th January 2019 on www.no1edinburgh.co.uk and is not available for bookings made via Central Reservations, at apartment reservations nor bookings on any other online booking channel. Offer only available for bookings made online at www.no1edinburgh.co.uk and one bottle of Prosecco per stay per room regardless of number of nights staying. No.1 Apartments reserve the right to withdraw this offer at any time and without prior notice. Complimentary bottle of Prosecco is not chilled, please ask at bar for an ice bucket and glasses on arrival.

Arrival at apartment:

We will send you a code to access you apartment 48 hours before your arrival. Apartment will be ready for your arrival at 15:00 but in the unlikely event you don’t hear from us please get in touch. We reserve the right to charge your credit or debit card for any damage done to your room during your stay or for any items that are missing when you leave.

Check in and Check Out:

Check in time after 15:00 and check out time before 11:00. Should you arrive before this time you will have access to the front door and luggage storage facilities with your apartment code.

Reservations:

When your booking is completed you will be issued with a confirmation number. Please bring this confirmation number with you when you check in together with a payment card that you booked with as proof of identification.
Should a room have been booked in your name but you do not plan to stay, you must let our reservations team know in advance of the date of arrival so we can make the changes to allow a smooth check in.
To avoid fraudulent transactions, bookings cannot be transferred without prior notice to the apartment and we can only allow check-in to a guest who booked the room online/ via our reservations team.

Rates:

All rates are inclusive of Service and VAT at the current rate.
Best Available Rates are available until the day of arrival. These rates allow you to alter or cancel your booking up until 72 hours before the day of arrival without charge. Amendments or cancellations made after 72 hours before the day of arrival will incur a 100% charge of the first nights room charge.
Advance Purchase/ Non Refundable Rates are available 7 days or more before the date of arrival and are fully prepaid at time of bookings. Advance Purchase Rates are non refundable and non transferable.
Promotional and Special Offer Rates a part or full payment will be required to be paid at time of booking and this payment is non refundable and non transferable. Please refer to details on each offer.
For groups of three apartments, or individual bookings over the value of £1000 booked on Best Available Rate, will be required to pay a 25% non refundable deposit is required to secure the reservation and the remaining balance may be due 4 weeks prior to arrival.

Cancellation Policy:

If for any reason you cannot make it to stay, you will need to let us know 72 hours before the day of arrival. If you don’t let us know before this time unfortunately we will have to charge you for the first nights stay.
If you are on Advance purchase rates or promotional rates full prepayment is taken at the time of booking and your prepayment is non refundable and non transferable.
If you have booked your apartment through an agent the cancellation charges are the same as above however all amendments and cancellations must be processed through your agent, this cannot be done directly with the apartment.

Special Requests:

Whist every effort will be made to carry out special requests, they cannot always be guaranteed.

Pet Policy:

With the exception of working dogs for disabled people, our apartments does not accept pets.

Smoking Policy:

Please note all public areas and bedrooms are all non smoking, this policy allows us not only to meet legal requirements, but also to create a comfortable environment for all guests to enjoy.
Should we believe that guests have been smoking in bedrooms or any other part of the apartment, a Smoking Fine of £100 will be charged for a deep clean and they will also be asked to leave the premises.

Additional Information:

For groups of three apartments, or individual bookings over the value of £1000 booked on Best Available Rate, will be required to pay a 25% non refundable deposit is required to secure the reservation and the remaining balance may be due 4 weeks prior to arrival.

Please be aware the apartment has no lift.

Complaints or Comments:

Any complaint or comment regarding a stay should be made in the first instance to the apartment’s duty manager at the time of your stay so that it can be resolved at the time.

Relocation:

In the event that the chosen apartment is not available, or in cases of force majeure the apartment reserves the possibility of accommodating the customer totally or partially in a apartment of equivalent category for the same type of services. Any additional cost of the room, transport between the two apartments remain the responsibility of the apartment.